Customers message your WhatsApp Business number. An AI agent answers from your published help articles in seconds, and your team takes over from the same inbox as your website chat.
30-day free trial · no credit card · from $19/seat/mo · Meta's WhatsApp fees with no markup
WhatsApp messages go through the same steps as your website chat, so customers get the same answer wherever they ask.
On your WhatsApp Business number, in their own words and their own language. They see “typing…” while the AI works.
It searches your published articles, writes the answer in WhatsApp formatting, and lists the articles it used.
That helped, Not helpful and Talk to a person appear as WhatsApp buttons, and closed chats ask for a rating.
When a person is needed, the conversation goes to your inbox with a summary, and the customer stays in WhatsApp.
No second tool and no separate queue. WhatsApp conversations arrive next to your website chats, marked with the WhatsApp logo, and your team works them the same way.
See the AI's answers as they go out, and reply to take the conversation yourself.
Every reply shows when it was sent, delivered and read on WhatsApp, or why it wasn't.
Brief a teammate privately, send photos and documents, and insert canned answers.
The inbox shows how long you can reply, and switches to notes when WhatsApp's window closes.
Your knowledge sources, question rules, guidance and teams apply to WhatsApp automatically. Write an article once, and customers get the answer on your website and on WhatsApp.
WhatsApp is how much of the world talks to businesses. The AI answers in the customer's language, and your team reads and replies in its own, with every message translated both ways.
You connect your own WhatsApp Business number through your own Meta app. Meta bills you directly for WhatsApp at its own prices, and replies within 24 hours of a customer's message are currently free. HelpGuides charges for seats and AI resolutions, the same as for website chat.
You need a Meta Business account and a phone number for WhatsApp. Meta gives every new app a free test number, so you can try it before using your own.
In Meta for Developers, add the WhatsApp use case to a Business app and add your number.
Phone number ID, business account ID, access token and app secret, in Messenger settings → WhatsApp.
Copy the callback URL and verify token into your Meta app, and subscribe to messages.
The AI answers straight away, and your team sees every conversation in the inbox.
The chat in the corner of this page is the same AI agent, answering from our own documentation. Ask it anything about HelpGuides.
Yes. You connect your own number through your own Meta app and the WhatsApp Cloud API. Customers see your business name, and the number stays yours if you ever move.
Meta bills your WhatsApp Business account directly, at Meta's prices, with no markup from HelpGuides. Replies to a customer within 24 hours of their message are currently free from Meta. On the HelpGuides side, WhatsApp conversations count like website chats: seats for your team, AI resolutions included in your plan, and $0.39 per resolved chat beyond that.
No. It's the same AI agent as your website chat. It answers only from the articles you publish in HelpGuides, lists the ones it used, and offers your team when your articles don't cover a question.
Yes, from the HelpGuides inbox. Take over from the AI, reply, add notes, assign and close, just as with website chats. Customers get your replies in WhatsApp, and you see when each one is delivered and read.
WhatsApp only lets a business reply freely within 24 hours of the customer's last message. The inbox shows when the window closes. After that you can add notes, and your team can reply again as soon as the customer writes.
Not yet. HelpGuides answers customers who message you. Template messages, which WhatsApp requires for writing first or after 24 hours, are on our roadmap. If marketing broadcasts are what you need today, a WhatsApp marketing tool is a better fit.
Yes, both ways, up to 10 MB. Voice notes and videos are noted in the conversation, but aren't stored.
About 15 minutes if you have a Meta Business account: create a Meta app with WhatsApp, paste four details into Messenger settings, and point Meta's webhook at HelpGuides. The setup guide walks through every screen.
See everything else HelpGuides Messenger does on your website: HelpGuides Messenger →
30 days free · no credit card · your own WhatsApp number