Docs and AI Support Chat, Priced in Plain Sight
Document360 is a strong knowledge base with its own AI and MCP server — but its prices are quote-only, and its AI chatbot is an add-on. HelpGuides gives you the documentation platform, an AI support chat and a live inbox, with prices from $19 a seat on the page.
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Prices You Can See
Plans from $19 a seat, published. Document360 prices each customer by quote.
Support Chat Included
An AI agent that answers from your docs, with a live inbox for your team. Document360's AI chatbot is an add-on.
A Person When AI Can't Help
Your team takes over in HelpGuides' own inbox. Document360 deflects tickets before they reach your separate help desk.
One Product for Docs and Support Chat
Document360 focuses on the knowledge base and connects to a separate help desk. HelpGuides puts the docs, the AI support chat and the inbox your team answers from in one product.
Docs, AI Chat and a Live Inbox, Together
The same articles you publish power an AI agent on your website. It answers with sources, and hands off to your team in a live inbox when a person is needed. AI resolutions are $0.39 each beyond your plan's monthly allowance.
Document360 lists an AI chatbot as an add-on that answers from your knowledge base and other sources, and a Support Ticket Deflector. Conversations that need a person go to your help desk, such as Zendesk or Freshdesk.
HelpGuides
- ✓ AI support chat included
- ✓ Live inbox with AI takeover and handoff summaries
- ✓ $0.39 per AI resolution beyond your allowance
- ✓ Published plans from $19 a seat
- ✓ 30-day free trial, no credit card
Document360
- ~ AI chatbot as an add-on
- ✓ Support Ticket Deflector
- ~ Handoffs go to a separate help desk
- ~ Pricing by custom quote
Both Built for AI
Document360 and HelpGuides both include AI writing and search and an MCP server. HelpGuides also publishes every article in the formats AI search engines read.
One Source of Truth for Your Chat and AI Search
Every HelpGuides article is published with a Markdown version, llms.txt, structured data and an MCP server, so ChatGPT, Claude and Google read and cite the same answers your chat gives.
Connect Claude through MCP and it can search, draft, link and publish articles for your review. Working copies and version history keep what's live safe.
AI Answers and a Live Inbox
When the AI can't help, the conversation goes to your team in HelpGuides' inbox — no separate help desk to buy, connect or switch to. Everyone sees the conversation, the page the visitor is on and who they are.
Your team watches answers stream in and can take over at any moment. Handoffs arrive with an AI summary, the page the visitor is on and who they are.
HelpGuides and Document360, feature by feature
Including where Document360 does more. Checked against Document360's published pricing and help pages on October 20, 2026.
| HelpGuides | Document360 | |
|---|---|---|
| Pricing | ✓ Published, from $19 a seat | ⚠ Custom quote |
| Free trial | ✓ 30 days, no card | ⚠ Not listed on the pricing page |
| AI support chat | ✓ Included | ⚠ AI chatbot add-on |
| Live inbox for your team | ✓ Built in | ⚠ Handoffs go to your help desk |
| AI answer pricing | ✓ $0.39 per resolution | ⚠ Not published |
| MCP server | ✓ Every project | ✓ Included |
| AI writing and search | ✓ Built in | ✓ Eddy AI |
| Markdown | ✓ Every article as a Markdown URL | ✓ Markdown editor |
| Revision history | ✓ With working copies | ✓ Revert to any version |
| Screen capture, guides, interactive demos and video | ✗ Not available | ✓ AI Premium Suite add-on |
| Ticket deflection into Zendesk or Freshdesk | ✗ Not available | ✓ Support Ticket Deflector |
When Document360 is the better choice
We'd rather you pick the right tool. Document360 does more if:
- You need a knowledge base with many workspaces and languages for a large documentation team
- You want screen capture, step-by-step guides, interactive demos or video built into your docs
- Your support already runs on Zendesk or Freshdesk and you want the knowledge base to feed it
- You need the compliance certifications Document360 lists, such as SOC 2 Type II and ISO 27001
HelpGuides vs Document360: common questions
How much does Document360 cost compared to HelpGuides?
Document360 doesn't publish its prices; it quotes each customer. HelpGuides plans are on our pricing page, from $19 a seat a month with AI resolutions included, and $0.39 per AI resolution after that.
Does HelpGuides include a support chat?
Yes. Every plan includes HelpGuides Messenger: an AI agent that answers from your published articles with sources, and a live inbox where your team watches and takes over. Document360's AI chatbot is an add-on, and handoffs go to a separate help desk.
Do both support MCP?
Yes. Both include an MCP server, so AI assistants like Claude can work with your documentation. HelpGuides' tools search, create, update, link, categorize and publish articles, with drafts and working copies for review.
When is Document360 the better choice?
If you need interactive demos, screen capture or video in your docs, many workspaces and languages for a large documentation team, or a knowledge base that feeds Zendesk or Freshdesk.
Document360 details are from its public pricing and help pages, checked on October 20, 2026: Document360 pricing.Prices and features change, so check their site for the latest. Document360 and Eddy AI are trademarks of their respective owners. HelpGuides isn't affiliated with or endorsed by them. All comparisons →
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